Almas Rayan Iranian Co.’s Policy
The Almas Rayan Iranian Company is capable of providing all the equipment and components required by organizations and companies in the field of information and communication technology, relying on the knowledge and experience of its managers and experts on the field of information and communication technology.
The company started its activity in 1999 and now has about 20 years of experience as one of the major players in the industry and the IT market of the country. With our experience, technical know how, up-to-date managers and experts, it has always tried to provide the appropriate facilities for the development of knowledge and technology in the country by providing the best equipment, parts and services.
With the introduction of the principle of customer orientation, Almas Rayan Iranian always tried to manage their customer relationships, to meet the real needs of their customers, and provide them with the most satisfactory advice and solutions.
Integrated Enterprise Management System Policy
Almas Rayan Iranian Company with more than two decades of activity at the I.C.T and With the benefit from experienced and skilled human force, the deployment of quality management systems (ISO 9001), the customer satisfaction system (ISO 10004) and the complaints management system (ISO 10002) has chosen to be a suitable platform to realize its vision and macro goals.
Vision of Almas Rayan Iranian: To have at least one of Almas Rayan Iranian product each company in Iran.
Mission of Almas Rayan Iranian Company: Delivering the latest and highest quality I.C.T products in the world with the most affordable prices, the most reliable service in order to obtain customer satisfaction, the motivation of the employees, Growth of shareholders’ equity and playing a proper role in sustainable development of Iran.
Core values:
- Management based on processes and realities
- Result oriented based on strategic planning
- continuous improvement
- innovation and learning
- customer orientation and enhancing customer satisfaction
- Up to date knowledge and professional skills
- Participation development of the employees and motivated them
- team work and responsibility and hard working.
Major goals
- Customer relation management in order to earn highest level of satisfaction and loyalty
- education
- empowerment and human resource development
- commitment to social responsibilities
- brand management
- product and service portfolio development
- increasing market share
- increasing the productivity of the resources and increasing sustainable profitability.
By committing to continuous improvement of the effectiveness of the above management systems and adherence to national and international laws and regulations
the senior management of the organization has selected this document as a guide and general and long-term road map of Almas Rayan Iranian Company. It is available to all stakeholders. Obviously
all the components of the company are obliged to work hard to achieve all the goals and politics contained in this policy.
Competitive advantages of Almas Rayan Iranian co
Pioneer and original products
Almas Rayan Iranian’s research and development department by reviewing the leading markets, has identified the latest and most qualitative ICT products in the world. After reviewing the technical and qualitative requirements, if the conditions are met, they will introduce these products to the supply department Order and import them.
A network of Extensive, quick and secure service
The guarantee and after-sale services of Almas Rayan Iranian, by relying on its active centers in all provinces and some of small cities and providing fast and cost-effective services; is the most secure after-sale services in ICT field in Iran.
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Commercial Department
The capability of the purchasing and supply chain of the company in the main sourcing of goods which is required by the Iranian market outside the country enabled the company to provide goods with the most appropriate prices. In fact, the main reason for recognizing this company as one of the main pillars of supplying the ICT market is the high performance commercial department.
Logistic Department
By having office branches outside Iran which has been doing their tasks under international logistic standard and by using technical knowledge achieved during years of experience, Almas Rayan Iranian logistics’ department has a brilliant performance in importation and international transportation. Also, the close cooperation of this department with the logistic and local transportation companies has provided customers’ satisfaction regarding on time delivery of goods in most parts of the country.
Familiarity with the key departments of Company
Guarantee and after-sales service
Customer Relationship Management
